DTAquarium Livestock Guarantee
Making Fish Keeping Simple Again
Effective April 21, 2025
Our Commitment to You
At DTAquarium, we treat every life—big, small, finned, or rooted—with the care it deserves. Whether you’re buying in-store or ordering online, our Livestock Guarantee gives you peace of mind and confidence in your aquatic journey.
Coverage
- Freshwater Livestock (Fish, Plants & Invertebrates)
- 7-Day Guarantee from the date of purchase or arrival.
- Saltwater Livestock (Fish, Plants & Invertebrates)
- 72-Hour Guarantee from the date of purchase or arrival.
- This applies to both in-store purchases and shipped orders.
How to File a Claim
- Notify us within the guarantee period.
- Provide clear photos of the affected livestock (ideally in the original packaging for shipped orders).
- Include water test results or photos of test strips showing current parameters.
- We’ll assess your claim and, if approved, offer:
A one-time replacement, or Store credit (excluding shipping costs).
What’s Not Covered
- Jumpers or fatalities caused by tankmate aggression.
- Improper acclimation or unsuitable tank conditions.
- Clearance, sale, or special promotional livestock.
- Claims without photo evidence or water parameter verification.
Contact & Support
Let us help you create a thriving aquatic ecosystem—with confidence.